Cove Web Design
503-482-2180 CALL 503-482-2180    
 
   
 

 

We're here for Support
 

 

 

CUSTOMER SUPPORT

FAQs 

  • How much will a custom designed website cost?
    • We will provide a fixed quotation after discussing what your website design requirements are, however, our rates are discussed to some detail on our rates page.
  • How long will it take for my website to be designed?
    • This depends on 1) the size of the site and 2) when the client provides the content (text/images) to be included.  Obviously large sites take longer, and the design doesn't begin until the content has been received.
  • How should I supply text, images, photographs about my business for my new website?
    • We prefer to receive content for the site in electronic form.  Text can be in a word document or included in an email, and pictures should be sent in digital form.  We will give you access to upload your content online.
  • How is payment handled?
    • A deposit of 50% of the total cost of the project and a signed contract are required for any work to commence.  The balance will be due once the site has been completed and approved by you before the site will be made live.  We accept payment by check, credit card (Visa, MC, Discover, Amex), or PayPal.
  • Can I make changes to the design after work begins?
    • Minor changes are permitted, however major design changes will require an addendum to the contract and additional fees may be charged.
  • Do I have to keep my website with you forever, or can I move it to another hosting company?
    • Although we hope you stay with us, you may move your website to another hosting service if you so choose.  The website belongs to you, and once the website design has been completed, we will send you a cd with a copy of the files used for your site. 
  • Can you provide all our web design and hosting services?
    • Yes - we can register your domain name, design and host your website, and set up your email accounts.  No more trying to remember who to call if you have questions or need to make changes.
  • Can I use flash animation in my design?
    • Yes, however, we recommend limiting the amount of "flash".  Search engines can not read the content in flash, and therefore, the flash content will not be indexed.  Search Engine indexing is an important part of getting your site seen.

SUPPORT PLANS

Our hosting and maintenance plans are designed to meet the needs of our clients.  Keeping your site current ensures your customers and the search engines have the best and most accurate information about you. 

We maintain the quality of your web site with professional editing and provide fast turnaround, with requests normally completed the same day.

PAYMENT

Cove Web Design accepts payment by check, Visa, Mastercard, Discover, American Express and PayPal.  more info...

Let Cove Web Design Take Your Web Site to the Next Level.

   

 

   

Support

     
   
Customer Support
Support Plans
Payments